Cancellations & Returns

Damaged Shipment

• What should I do if my shipment is damaged?

Return Policy

• What is the Step2 Direct return policy?

Missing Parts

• Parts are missing from my new Step2 product. What do I do?

Short Delivery

• What should I do when my delivery is missing an item?
  
  

New Product Damage

• What should I do when my new Step2 product appears to be damaged?

Canceling an Order

• How do I cancel a Step2 Direct order?